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Guide to order status:
 NEW - This is a new order awaiting processing
 OQEURY* - There is a query with the order
 CERROR* - There has been a problem with payment
 SHIP - Payment has been taken and the order is ready to be shipped
 HOLDSHIP* - Payment has been taken, but it has not been possible to ship the order
 COMPLETE - Payment has been taken and the order has been shipped. If you have not received the order within the time indicated, please contact us
 
 * If we have not contacted you already, we are trying to do so. Please call 0870 162 0800 (national rates apply)
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